Privacy
Policy

Data Protection

We are committed to keeping your personal information confidential. We do not sell, rent, or lease your data to third parties, nor do we provide your personal information to any third party, individual, government agency, or company without legal justification.
This Privacy Policy informs you how we handle personal data and outlines your rights according to the Data Protection Regulation in India.
We adhere to basic principles of data protection: we collect no more personal data than necessary, and we process it in a lawful, fair, and transparent manner. We’ve implemented robust security measures to protect your personal data from unauthorized access or accidental leaks. We retain data only for as long as necessary for the specified purposes, which are clearly defined and justified. If any data becomes inaccurate, it will be corrected or removed.

E SENSE IT’s Role

E SENSE IT operates in India and the USA. Depending on the circumstances, E SENSE IT may act as a data controller or data processor.
E SENSE IT has designated a single data protection officer to handle all matters related to personal data protection. You can reach our data protection officer at info@esenseit.com.
If you have any further questions, comments, or requests regarding our data protection practices, please contact us at info@esenseit.com.

This policy was last reviewed and updated in May 2024.

Collecting, Using, Storing, and Sharing of Your Personal Data

We process your personal data based on four legal grounds:

  1. Consent: For example, when you agree that we contact you if an employment opportunity occurs.
  2. Contractual Relationship: Processing your personal data is necessary for us to fulfill our contractual obligations.
  3. Legal Obligation: For instance, keeping financial records in line with tax and accounting legislation or responding to legitimate requests from competent authorities.
  4. Legitimate Interest: For example, contacting our clients for potential follow-up projects and offers.

We ensure that your data is not kept longer than necessary, with all periods specified for each particular category.

We use your personal information for the following purposes:

  1. Handling Inquiries and Managing Client Relationships: When you contact us regarding new business, sponsorships, media inquiries, events, or other matters via email or web form, we determine the nature of the inquiry. If it contains personal information, we process it as prescribed by this Privacy Policy or by law. We may process your data based on our legitimate interest, contractual obligation, or legal obligations. We retain your data for the necessary period to resolve your inquiry, during our (pre)contractual relationship, or as required by law. We may also keep your contact data to reach out for possible follow-up projects, offers, or feedback based on our legitimate interest.
  2. Promoting and Marketing Our Services: When you provide your email address to receive our newsletter or consent to receive specific content, we use your email only for that purpose. You can unsubscribe via the link at the bottom of each newsletter or by sending us an email at info@esenseit.com. These activities are based on your explicit consent, and you can opt-out at any time. We may also use your email address to send requested resources, gather feedback, and contact you for similar content or direct marketing purposes based on our legitimate interest. Your data for promotion and marketing is retained with your consent and for direct marketing purposes until you request removal, plus an additional 5 years for potential dispute resolution.
  3. Improving Our Services through Surveys and Insights: We may contact you for feedback about your experience with our website, products, or services through online surveys to improve service quality. We may also analyze your activity and interactions on our website to enhance user experience and services. We use Google Analytics, provided by Google, to collect standard internet log information and visitor behavior patterns, with IP anonymization enabled to reduce privacy risks. We have disabled Google’s ability to use your personal information for advertising purposes and linking behaviors on our pages.

Based on our legitimate interest and, when legally required, based on your consent, we may use cookies, log files, and other technologies to collect personal information as described in our Cookie Policy.
If you have any further questions or requests regarding our data protection practices, please contact us at info@esenseit.com.

Recruiting Staff

When you submit your personal data through web forms for employment purposes, we use it solely for the job you’re applying for or the first suitable position if unspecified. We retain your data only during the recruitment process unless you choose to have us keep it for five years for future opportunities. You can change this preference anytime by emailing us at info@esenseit.com.
E SENSE IT may organize recruitment-related events where we collect information such as your name, email, phone, education, and CV to assess your suitability. We use your information for the event duration, but your contact information may be used for future events based on our legitimate interest. We will ask if you want us to retain your data for future job opportunities, but for no longer than five years.
Based on legitimate interest or your specific consent, we may contact you to inform you about various events and request feedback. We need your name and email address for this purpose, and we will process this data for the duration of our legitimate interest or the period we have your consent.

Processing Based on Legitimate Interests

When you contact us for new business, employment, or sponsorship, E SENSE IT or a third party may process your personal information based on legitimate interests, ensuring it doesn’t impact your rights unnecessarily. This may involve sharing personal data with external advisors, agencies, contractors, auditors, etc., for legal claims enforcement, direct marketing, fraud prevention, research and development, HR matters, accounting, network and information security, and internal administrative purposes.
You have the right to object to processing based on legitimate interest for marketing purposes by contacting us at info@esenseit.com.
Even when legitimate interests provide a lawful basis for data transfer, we comply with all international transfer requirements as outlined in this Privacy Policy.

Where We Store Your Data and Who We Share Information With

Internally, your personal data is disclosed to our employees and associates on a need-to-know basis. We share your personal data with other E SENSE IT entities in India and the USA based on legitimate interest for various business-related reasons such as research and development, HR matters, accounting, network and information security, and internal administrative purposes.
To provide top-level services, we cooperate with carefully selected companies and use their tools for managing client relations, billing, payments, administration, communication, business planning, HR and recruitment, sending emails, customized advertising, hosting, website optimization and maintenance, marketing activities, market research, and organizing events. These companies are primarily based in India and the USA. You may request a full list of parties to whom we disclose your data by contacting us at info@esenseit.com.
We may be legally obliged to disclose your personal data during legal processes or court orders from governmental authorities for law enforcement, national security, anti-terrorism, or public security purposes.
Certain organizational changes such as mergers, acquisitions, or bankruptcies may require sharing your data with third parties like advisors, competent authorities, and companies involved in such events.
For specific disclosures described in this Privacy Policy, we may share your information with third parties following your explicit consent.

Data Transfers to Third Countries

We prioritize localizing our data processing within India and the USA. However, some third-party tools are provided by service providers based outside these countries. If data transfers occur to countries without adequate protection levels, we ensure appropriate additional safeguards.
Upon request, you can obtain information about data transfers performed to any third country not covered by adequacy decisions. We ensure all partners implement appropriate supplementary measures, safeguards, and policies.
For more information, please contact us at info@esenseit.com.

Your Rights

  1. Right of Access: You have the right to ask us if and which of your personal data are being processed, where, why, for how long, and who they are shared with.
  2. Right to Rectification: You have the right to correct and supplement incomplete personal data.
  3. Right to Erasure (Right to be Forgotten): You can ask us to delete your personal data if they are no longer necessary for processing, if you have withdrawn your consent, etc.
  4. Right to Restriction of Processing: In certain situations, you can request that the processing of your data be limited, except for storage and some other types of processing.
  5. Right to be Informed: You can obtain information on E SENSE IT’s identity, contact data, purposes of processing, legal basis, recipients, data transfers to third countries, storage periods, and consent withdrawal.
  6. Right to Data Portability: You can receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller if processing is automated and based on consent or contract.
  7. Right to Object: Depending on the purposes and legal basis for processing, you can object to the processing of your personal data, such as for direct marketing.
  8. Right Not to be Subject to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects.

If data was collected based on your consent, you can withdraw consent at any time without affecting the lawfulness of processing before its withdrawal.
For more information and to exercise your rights, please contact E SENSE IT’s data protection officer at info@esenseit.com.

Information Security

At E SENSE IT, we prioritize the security of your data. We implement physical, technical, and administrative measures to protect your data privacy, including:

  • Regularly updating and testing our systems and security technology.
  • Implementing technology of the highest security standards.
  • Ensuring our partners comply with data protection regulations.
  • Providing access to personal data only to authorized employees with multi-level password systems.
  • Training employees about data protection and enforcing privacy responsibilities.

Supervisory Body and Dispute Resolution

We strive to make your experience with E SENSE IT pleasant and treat your information with the highest integrity. We will resolve reasonable complaints and disputes regarding our use and disclosure of personal information in accordance with this Privacy Policy. If a dispute cannot be resolved through our internal mechanism, individuals can contact or submit a complaint to the independent dispute resolution body designated to address complaints and provide appropriate recourse free of charge.
For more information or assistance, please contact us at info@esenseit.com.