Introduction and Acceptance
Welcome to E SENSE IT. By accessing our website, engaging our services, or making a payment against an invoice, you (“The Client”) agree to be bound by the following Terms and Conditions. These terms constitute a legally binding agreement between you and E SENSE IT (hereinafter referred to as “The Company,” “We,” or “Us”).
If you do not agree with any part of these terms, please discontinue use of our services immediately.
Nature of Services
E SENSE IT is a premier IT consulting and software development firm. We specialize in providing custom digital solutions, including but not limited to:
Custom Software Development
Cloud Infrastructure Consulting
Mobile Application Development
IoT (Internet of Things) and Smart TV Solutions
Enterprise Digital Transformation
All services are delivered based on a specific Scope of Work (SOW) or Project Agreement agreed upon by both parties.
Pricing Policy and Engagement Models
As a service-based company delivering bespoke engineering solutions, E SENSE IT does not offer off-the-shelf products with fixed sticker prices. Our pricing is dynamic and is calculated based on the complexity of requirements, the technology stack, the seniority of the engineering resources, and the estimated duration of the engagement.
1 Estimated Service Rates
To provide transparency regarding our billing structure, our standard hourly service rates typically fall within the following ranges. Please note that these are indicative ranges and final quotes may vary based on specific project needs:
Web Development & Cloud Consulting:
Rate Range: $20.00 USD to $50.00 USD per hour.
Factors influencing cost: Backend architecture complexity, cloud provider selection (AWS/Azure/GCP), and data security requirements.
Mobile, Smart TV, and IoT Development:
Rate Range: $25.00 USD to $60.00 USD per hour.
Factors influencing cost: Hardware integration requirements, platform fragmentation (iOS/Android/Tizen/WebOS), and real-time data processing needs.
2 Quotation Process
Final pricing is determined only after a thorough requirement analysis. We will provide a formal Project Proposal or Estimate outlining the total cost, payment schedule, and deliverables before any billable work commences.
Payment and Billing Terms
1 Currency and Jurisdiction
International Clients (USA & Global): Invoices will be generated and settled in United States Dollars (USD).
Domestic Clients (India): Invoices will be generated and settled in Indian Rupees (INR), subject to applicable GST.
2 Payment Methods
We accept payments via:
Bank-Linked Credit/Debit Card Payments: Processed via secure, PCI-DSS compliant payment links.
Wire Transfer / ACH: Bank details provided on the invoice.
3 Late Payments
Invoices are due upon receipt unless otherwise specified in the Service Agreement. We reserve the right to suspend ongoing development work or withhold deliverables if payments are not received within the agreed timeframe.
Refund, Return, and Cancellation Policy
This section is strictly enforced to protect the Company against financial loss due to the intangible nature of our services.
1 Non-Refundable Nature of Services
Since our services involve the allocation of specialized human capital and intellectual property creation:
Milestone-Based Billing: Payments are typically linked to specific project milestones (e.g., “UI Design Approval,” “Beta Release,” “Final Deployment”).
Finality of Acceptance: Payment of an invoice constitutes the Client’s formal acceptance of the deliverables associated with that milestone. Once a milestone is paid for, the funds are considered utilized and are strictly non-refundable.
2 Cancellation Policy
Clients may terminate a service agreement by providing 30 days’ written notice to info@esenseit.com.
Upon termination, the Client is liable to pay for all work completed, hours logged, and expenses incurred up to the effective date of termination.
Any advance payments made for work not yet commenced will be refunded after deducting a standard administrative processing fee.
3 Duplicate Payment Resolution
In the event of a technical error resulting in a duplicate transaction or overpayment:
The Client must notify billing@esenseit.com with proof of the transaction.
Verified duplicate payments will be refunded to the original payment source within 7 to 10 business days.
Intellectual Property Rights
Upon full and final payment of all outstanding invoices, E SENSE IT grants the Client full ownership rights to the custom source code, designs, and documentation developed specifically for their project, as defined in the Master Service Agreement (MSA). E SENSE IT retains ownership of its background technology, pre-existing frameworks, and open-source libraries used during development.
Limitation of Liability
To the maximum extent permitted by law, E SENSE IT shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services.
Contact Information
For any legal or billing inquiries regarding these Terms, please contact us at:
E SENSE IT
Registered Address: 01, 101, NIRMAL ROYAL APARTMENT, GAJANAN NAGAR, VIVIKANAND NAGAR, NAGPUR, Maharashtra, 440015, India.
Billing Inquiries:info@esenseit.com
General Inquiries: info@esenseit.com
Phone:+91 8999854121